Information - Treeworker.co.uk

About Us

Treeworker, a producer and distributor of quality, value for money products are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@treeworker.co.uk.

Our Contact details:

Treeworker
Treeworker.co.uk
2 Portway Road Twyford Buckinghamshire MK18 4EE United Kingdom
Phone: 01296 738 459
Fax:
Email: info@treeworker.co.uk
VAT Number: GB 747 7287 84

Making A Purchase

Placing an order or making an enquiry could not be easier. Just browse our Online Shop and add the items you wish to buy to the shopping basket by clicking the button adjacent to the product or, in some cases, at the foot of the page. You can change the quantity you need in the shopping cart. After you have finished your selection, click "Checkout" and you will be asked for a few details that we need to be able to complete your order.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. Your online "receipt" and automated email are not an order acceptance; we will formally confirm your request by a subsequent e-mail or phone call and agree delivery details with you. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

You can, if you wish, choose to pay for your order by credit or debit card. This element of the transaction will be carried out 'off-line' and your credit card receipt will be included with your shipment. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.

Shipping And Handling

UK Delivery

We do not operate a minimum order policy, you order what you want - no more, no less. For all orders over £30 ex. VAT in value, delivery is charged at £9.98 + VAT. Below this value we will charge £5.50 + VAT for delivery. Where possible we will dispatch for next-day delivery (order before mid-day and delivery should be before 4pm the next day, if we have your goods in stock).

If you have any specific delivery instructions (ie: boxes only, no pallets) please let us know and we will do all we can to accommodate them.

EU / Overseas Delivery

EU Overseas orders are supplied on an ex-works basis. We will agree shipping charges with and / or liaise with your nominated freight agent to ensure that your order is despatched in a timely and satisfactory manner. Client is responsible for all costs and duties applicable.

Delivery Schedule

We'll despatch your order within 24 hours if we have the products you have selected in stock, we normally do. If a product is out of stock we will contact you to discuss the likely delivery time or an alternative product.

Purchases for delivery in the UK or mainland Europe are usually despatched by Royal Mail, Parcel Force or, in some cases, 'next day' courier and will normally be delivered to you within a few days of despatch. Delivery times may vary, expecially for large or heavy goods. When your order is despatched we will advise by telephone or email. Orders for dispatch to destinations outside of the UK are supplied on an ex-works basis and as such we will require the name of your nominated freight agent.

All goods are carefully packed and shipped as soon as they are available to fulfil your order.

Back Orders

If any of your ordered items are not in stock, we will back order for you. You will always be emailed or called with details to ensure that you are kept up to date with the progress of your order.

Tax Charges

VAT at the current rate applies to all orders dispatched for delivery within the UK and will also be charged on any EU order where we do not have the customer's VAT number.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

We do everything we can to ensure that credit card information entered on our site will not be accessed by any unauthorised person or company. Credit card details are transmitted via a web server that uses a protocol called 'SSL' (Secure Socket Layer) to prevent the interception of the details as they are transmitted.

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. Card Details are not held in clear text on any website and they are only decrypted after they reach our computer. The credit card details remain encrypted until they are downloaded and decrypted by treeworker.co.uk. In addition to this, once your payment has been processed your credit card number is deleted as an added precaution.

We will take all reasonable care, within our power, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from Treeworker.co.uk.

Guarantee

We guarantee that you will enjoy the quality, service and value offered by Treeworker.co.uk.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01296 738 459 or fax us on FAX or write to us at Treeworker Treeworker.co.uk 2 Portway Road Twyford Buckinghamshire MK18 4EE United Kingdom

Our normal hours of business are 8am to 4.30pm Monday to Friday. Outside of these times it is best to email or fax.

Privacy Policy

The Information We Need and How We Use It

Treeworker do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

When you order from us or make an enquiry, we will require your name, address, e-mail address, phone number and other similar information to enable us to process your request, notify you of acceptance of orders and deliver the goods ordered.

We may, unless you tell us not to, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.

As part of our efforts to ensure that you are aware of the latest developments and offers, we would like to use this information to advise you of new products, special offers or changes to our site. If you would like to receive this information, please indicate your preference when placing your order. You may "un-subscribe" at any time - just send an email to info@treeworker.co.uk. Please ensure that you notify us of your preference for each e-mail address that you may have given to us.

Cookies

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

Your right to Cancel

If for any reason you are not satisfied with the product(s) you have bought from us, please return them to us in the original packaging and condition within 7 days of receipt.

Please also enclose a letter explaining why you wish to return the product(s), and we will refund you in full within 28 days of the receipt of your returned order. In the case of correctly supplied products a 15% handling charge may be levied.

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. For faulty items, the cost of returned postage will be refunded to you.

Refunds will be given at the discretion of the management.

To return any products to us, please:
1. Make sure to tell us whether you want an Exchange or Refund.
2. We recommend that you obtain proof of posting since we cannot be responsible for packages lost in transit.
3. Pack the items safely, enclose the invoice and send it back to:

Treeworker
Treeworker.co.uk
2 Portway Road
Twyford
Buckinghamshire
MK18 4EE
United Kingdom

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Treeworker.co.uk | 2 Portway Road, Twyford, Buckinghamshire, MK18 4EE, UK
T: 01296 738459 | M: 07971 830331 | E: info@treeworker.co.uk

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